How PlayZilla Protects Your Personal Data

When you register at PlayZilla we collect the basics: your name, date of birth, email, phone number and a UK postal address. This lets us confirm you are 18 or over, communicate with you about your account, and send any post required for account verification or promotions you have opted into.

Identity checks and why we run them

Before your first withdrawal, and sometimes earlier, we ask for proof of identity and proof of address. This usually means a passport or driving licence plus a recent utility bill or bank statement. It is a standard step across regulated UK gambling operators, designed to confirm you are who you say you are, that you are old enough to play, and that the payment methods on your account belong to you. We only request documents relevant to that check and store them for as long as our verification and record-keeping obligations require.

Payment data

PlayZilla supports Visa, Mastercard, Bitcoin, Ethereum, Litecoin, Tether, Revolut and bank transfer, all processed in GBP. Card numbers and wallet addresses are handled by our payment partners under their own security standards; we do not store full card numbers on our own servers. What we do keep is a record of transaction dates, amounts and the method used, so we can process withdrawals correctly and meet our own accounting and anti-fraud obligations.

Contact preferences and marketing

When you sign up you choose whether to receive marketing emails and SMS about promotions, VIP rewards or new game launches. You can change this at any time from your account settings or by using the unsubscribe link in any marketing email. Turning off marketing does not affect service messages, such as withdrawal confirmations or responsible gambling notices, which we send regardless of your marketing preference.

How we protect stored data

Account data and identity documents sit behind access controls, meaning only staff who need to see them for support, verification or compliance purposes can do so. Data in transit between your device and our servers is encrypted. Internally, we log who accesses sensitive records and restrict document storage to systems built for that purpose rather than general file sharing.

• Identity documents are viewed only for verification, fraud checks or where law requires it.
• Payment details are shared only with the processors needed to complete your transaction.
• Support conversations may be logged to help resolve future queries faster.
• Marketing contact is opt-in and can be withdrawn at any time.

Your rights: access, correction and deletion

As a UK-based player you can ask us what personal data we hold on your account, ask us to correct anything inaccurate, or request that we delete data we are not required to keep for legal or regulatory reasons. Some records, particularly those tied to identity verification and transaction history, may need to be retained for a period set by anti-money-laundering and gambling compliance rules rather than deleted on request; where that applies we will explain why. To make a request, contact our support team through live chat or email and ask for a data access, correction or deletion request. We will confirm receipt and let you know what we can action and any timeframe involved.

Cookies and browsing data

Like most websites, PlayZilla uses cookies to keep you logged in, remember your language and display settings, and understand which pages and games are popular. You can control cookies through your browser settings, though blocking some may affect how the site functions.

Under 18s and vulnerable players

PlayZilla is restricted to players aged 18 and over. If you are worried about your own play or someone else's, GamCare (0808 8020 133, https://www.gamcare.org.uk/) and BeGambleAware (https://www.begambleaware.org/) offer free, confidential support. Our own responsible gambling tools, including deposit limits and self-exclusion, are covered on the Responsible Gaming page.

For the operating company registered to handle this data, please confirm the legal entity name shown in the PlayZilla site footer before you play. For related reading, see Terms and Conditions, Responsible Gaming and Payments, or head straight to registration once you are ready to play.