Play Safe at PlayZilla, Every Session

PlayZilla is for players aged 18 and over only. We ask for identity and age verification during account setup, and any account that cannot confirm this will be restricted. If you are opening an account for someone under 18, or believe a minor has access to your login, contact our support team immediately so the account can be closed.

Tools You Control From Your Account

Every PlayZilla account includes a set of controls under Account Settings. These are not hidden behind support tickets. You can set them, change them or tighten them at any point, and lowering a limit takes effect straight away.

• Deposit limits: set a daily, weekly or monthly cap in GBP so your cashier stops accepting further top-ups once you hit it.
• Loss limits: cap the amount you are willing to lose over a chosen period, independent of how much you deposit.
• Session reminders: pop-up notices after a set amount of play time, so a quick spin does not turn into three hours without you noticing.
• Time-outs (cooling-off): step away from PlayZilla for 24 hours, 7 days or 30 days. The account stays intact and reopens automatically once the period ends.
• Self-exclusion: close your PlayZilla account for 6 months, 1 year or longer. During this period you will not receive marketing emails or promotional offers from us.

GamStop: A Break Across Every UK Site, Not Just Ours

If you want a break that covers more than one operator, the National Gambling Self-Exclusion Scheme, known as GamStop, is worth using alongside our own self-exclusion tool. Registering with GamStop blocks new accounts and restricts existing ones across gambling sites licensed to the UK market, for a period you choose from 6 months up to 5 years. We treat GamStop as a genuine support option, not a last resort. Players tell us it helps because the barrier sits outside any single casino account, so there is no temptation to simply sign up elsewhere. You can register directly at the National Gambling Self-Exclusion Scheme's own site, and it takes a few minutes to set up.

Free, Confidential Support Organisations

GamCare and BeGambleAware are independent UK charities. They are not part of PlayZilla, and they will not share what you tell them with us. Both offer free, confidential support to anyone worried about their own play or someone else's.

Spotting the Early Signs

Problem gambling rarely announces itself in one big moment. It tends to show up as small habits: chasing a loss with a bigger stake, checking your balance before checking your bank account, or telling yourself you will stop after the next spin more often than you'd like. If any of that sounds familiar, that is exactly the point at which a deposit limit or a short time-out makes the biggest difference, before the habit sets in further.

We also suggest treating your entertainment budget the way you would a night out: decide the amount before you start, in GBP, and leave the rest of your account untouched. Any welcome offer or ongoing promotion on PlayZilla, including free spins, carries its own terms and conditions and should never be treated as a way to recover a loss. See our Bonus page for how those offers actually work.

Related Pages

• Bonus: full terms for the welcome package and wagering requirements.
• Payments: deposit and withdrawal methods, limits and processing times in GBP.
• About: who PlayZilla is and how we work with UK players.
• Register: open an account and set your deposit limit before your first deposit.