How the Rules Work at PlayZilla

Every player who opens an account with us agrees to a single set of terms that covers eligibility, verification, bonus rules, withdrawals and how we handle disagreements. Below we break those categories down so you can see roughly what each one involves before you read the full document.

Account eligibility

You need one account per person, registered under your own name and current UK address. Shared accounts, duplicate accounts and accounts opened on behalf of someone else are not permitted and can lead to funds being withheld while we investigate. We check the details you give us against the payment method used to deposit, so it helps to register with information that matches your card or bank account exactly.

18+ age verification

PlayZilla is for adults only. You must be 18 or over to register, deposit or play, regardless of any lower age limit that might apply to other activities in your area. We run identity and age checks at various points, including before a first withdrawal, and we may ask for photo ID, proof of address or a payment method screenshot. These checks are standard across UK-facing gambling sites and are there to protect both you and us.

Bonus terms and conditions

Our welcome offer and ongoing promotions each carry their own conditions covering wagering requirements, eligible games, maximum bet size while a bonus is active, and expiry dates. T&Cs apply to every bonus mentioned anywhere on this site, including the welcome package. The exact figures, percentages and free spin counts for current offers live on the Bonus page and inside the promotion terms shown when you opt in, not in this summary.

• Bonus funds and free spins are usually separate from your withdrawable cash balance until wagering is complete
• Wagering requirements and game weightings vary by offer and are shown before you accept
• Some slots and live tables may be excluded from bonus play or contribute less towards wagering
• Breaching a bonus rule, such as depositing via a non-eligible method, can void the associated bonus

Withdrawal conditions

Before your first withdrawal we verify your identity, which is normal practice and not a sign anything is wrong with your account. Withdrawals are paid back to the method you used to deposit wherever that is possible, in GBP. Cards, bank transfer and select cryptocurrencies each have their own processing windows, and any pending time gives you a short window to cancel a withdrawal request if you change your mind. Full processing times and limits sit on the Payments page.

Withdrawal requests can be paused if a bonus is still being wagered, if verification documents are outstanding, or if we spot activity that needs a closer look, such as a deposit method that does not match your account name. None of this is designed to delay a payout unnecessarily, it is there to keep the cashier secure for everyone.

Dispute process

If you disagree with a decision on your account, the first step is always our support team, available 24/7 through live chat or email. Most questions around a bonus calculation, a withdrawal delay or a game result get sorted at that stage. If you are not satisfied with the outcome, our full terms document sets out the next steps, including any escalation route and timeframes for a final response.

Changes to these terms

We may update our terms from time to time to reflect new games, new payment methods or changes in how we run promotions. Where a change materially affects your account, we aim to give notice through the site or by email. Continuing to use your account after an update means you accept the revised terms, so it is worth checking back occasionally.

For more detail on related topics, see Responsible Gaming for account limits and self-exclusion tools, Payments for deposit and withdrawal specifics, and Privacy Policy for how we handle your data. When you are ready, you can register and agree to the full terms during sign-up.